Lockout Assistance

During Business Hours (Monday-Friday 9 a.m. - 4:30 p.m.)

Call or visit the Employee & Family Housing Office for assistance. 

Upon request for this service, an Employee & Family Housing staff member will verify the identity of the resident and meet them at the apartment to unlock the space. A lockout fee is associated with this service.

Employee & Family Housing Office
796 State Dr.
San Francisco, CA 94132
(415) 405-4000

After Business Hours (Monday - Friday 4:30 p.m. - 9 a.m. or on Weekends)

After hours and weekend lockouts will be handled by the Residential Life Desks as follows:

UPN | Residential Life Office, 295 Buckingham Way, 415-566-1556
UPS | Towers Front Desk, 796 Font Blvd., 415-405-9360

Please call the front desk prior to your visit. Residents will be required to confirm residency (either providing a SF State ID number or the last four digits of SSN), fill out a lock-out form, and consent to returning the key within 24 hours. A fee will be applied to the resident's account for any keys returned after 24 hours.

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